In the unlikely event your artwork is recieved damaged, follow the below steps: Step 1 – Within three (3) days of your artwork delivery date, please email hellochelsart@gmail.com and give me your order information. Step 2 - Save all original packaging. Step 3 - Take photos of damaged artwork and packaging (email these photos to hellochelsart@gmail.com) Step 4 - I will contact you to discuss next steps.

Artwork is normally shipped in a bubble mailer envelope, or cardbox box with apropriate , unless otherwise stated. Most artwork will be presented in tissue wrapping. Please contact me if you wish to arrange gift wrapping for an extra fee.

If your package does not turn up within the expected timeframe, please contact me and I will do my best to rectify the situation. I have tracking numbers available so I am able to track your package and I am notified when it is delivered to your address. Make sure to use a current address and not a PO box. If I am notified your packaged has been delivered to your nominated address, that is considered delivered, not lost. If this occurs you will need contact Australia Post directly. Framing takes 5-6 weeks so keep this in mind when ordering if you might not be at that location by the time it is delivered. **Please note that I don't consider a parcel 'lost' in the post until it has been a full 30 days by Australia Post.**

Every print is made to order so please allow at least 2 weeks for unframed prints (plus shipping time) and 3-4 weeks for framed prints (plus shipping time). Please note: if you are ordering over the Christmas Period these timeframes are extended as the printery I use closes over this period. If you are needing your artwork sooner, contact me on hellochelsart@gmail.com for expedited shipping.